Communications Account Officer

1. Position information

Vacancy No.: VN19-05
Grade: A2
Job Ref. No.: STF-PL/19-05
Department: Copernicus
Section: Copernicus Communications
Reports to: Senior Communication Officer
Copernicus Communication Lead
Closing Date: 20 March 2019

2. About ECMWF

ECMWF is both a research institute and a 24/7 operational service, producing and disseminating numerical weather predictions to its Member States. ECMWF carries out scientific and technical research directed to the improvement of its forecasts, collects and processes large amounts of observations, and manages a long-term archive of meteorological data. Satellite and in situ observations provide the information for up-to-date global analyses and climate reanalyses of the atmosphere, ocean and land surface.

For details, see

ECMWF has been entrusted to operate the Copernicus Atmosphere Monitoring Service (CAMS) and the Copernicus Climate Change Service (C3S) on behalf of the European Commission until the end of 2020. Copernicus is the European Union (EU) flagship Earth-observation programme. The programme ensures operational monitoring of the atmosphere, oceans, and continental surfaces, and will provide reliable, validated information services for a range of environmental and security applications.

The Copernicus Atmosphere Monitoring Service (CAMS) service provides consistent and qualitycontrolled information related to air pollution and health, solar energy, greenhouse gases and climate forcing, everywhere in the world. For details, see

The Copernicus Climate Change Service (C3S) service provides authoritative information about the past, present and future climate, as well as tools to enable climate change mitigation and adaptation strategies by policy makers and businesses. For details, see

3. Summary of the role

The role sits in the Copernicus Communications Team within Copernicus Services at ECMWF and reports to the Copernicus Communication Lead.

As the Communications Account Officer, you will be responsible for managing the large profile of Copernicus communication outsourced contracts for events, press and public outreach activities, in close collaboration with both the Copernicus Contract Management Section and the ECMWF Procurement Team. You will contribute to the development of the Copernicus ECMWF communication strategy and promotional campaigns and coordinate the network of communication relays of the CAMS and C3S providers and suppliers across Europe.

This role will involve:

  • Serving as the key point of contact for ECMWF’s Copernicus communication outsourced contractors, working closely with other members of the Copernicus ECMWF communication team, the Copernicus contract management section and the ECMWF procurement team.
  • Serving as the key point of contact for C3S and CAMS Communications Network. This will involve coordination of communications activities across a European-wide network of providers and suppliers.
  • Supporting Copernicus Communications Lead to develop and implement the communication strategies, annual communications plans and budgets.
  • Developing and monitoring Copernicus communications forward planning to ensure adequate performance delivery, on time and on budget, of all communication outsourced contractors' activities.

The post holder will work closely across ECMWF’s Copernicus teams and will be able to see the bigger picture to ensure that relevant information and messages relating to Copernicus Services are effectively fed into campaigns, implementation plans and the overall strategy.

In addition, he or she will regularly undertake activities to engage and build trust with internal and external stakeholders.

The post holder will have experience in communications solutions and have the ability to provide an effective key messaging tailored to the different Copernicus services audiences.

To be successful in this role, the Communications Account Officer will have excellent communication skills, exemplary writing ability and an individual with a proactive approach, with a willingness to drive the communications strategy forward. Excellent attention to detail, creativity and flexibility are also essential in this role.

This role will involve occasional travel, mostly within Europe.

4. Main duties and key responsibilities

  • Effectively managing Copernicus communication outsourced contracts to achieve the overall communication objectives, including accountability
  • Liaising with communication outsourced contractors ensuring objectives, tasks, budgets and timelines are met
  • Monitoring and reporting the progress of communication outsourced contractors’ actions as required
  • Liaising with Copernicus Contract Management and Procurements teams on all issues related to contractual aspects
  • Playing a key role in business planning by supporting and advising Copernicus Communications Lead on external communication contracts strategy and annual plans
  • Managing the ECMWF Copernicus communications network, leading and coordinating communications activities across a European-wide network of CAMS and C3S providers and suppliers
  • Monitoring and evaluating tasks and processes (both internal and those set up by external contractors) to ensure effectiveness of communications channels and campaigns
  • Contributing to the development of Copernicus communication initiatives as required
  • Liaising with other Copernicus and ECMWF teams and with communication outsourced contractors on all aspects of major communication campaigns from design, development and planning to execution, effectively serving as a campaigns coordinator
  • Monitoring and analysing the success of communication campaigns to determine and help shape future decisions
  • Acting as deputy for the management and functioning of the Copernicus ECMWF Communication Team as required

5. Personal attributes

  • Excellent interpersonal and communication skills
  • Ability to work at strategic, tactical and operational levels
  • Innovative with a creative, business-oriented mindset
  • Excellent analytical and problem-solving skills with a proactive approach
  • Dedication and enthusiasm to work in a team
  • Capacity to reach a mutually beneficial solution by understanding and leveraging the other side's motivations
  • Ability to work efficiently and autonomously to tight deadlines encouraging others to do the same

6. Qualifications and experience required


  • A university degree in marketing, business communications, or a related field or relevant experience in coordinating impactful communication campaigns and integrated communication activities across channels is required.


  • Very good demonstrated experience in communication strategy and solutions.
  • Demonstrated hands on experience of working with external contractors, ideally within an international environment is required.
  • Experience with tendering process from ITT drafting to overall contract management would be an advantage.
  • Demonstrated ability to oversee financial structure of projects and campaigns.
  • Proficiency in B-2-B communications would be an advantage.

Knowledge and skills (including language)

  • Strong business communication and project management skills.
  • Working knowledge of MS Office, such as Word, Excel and PowerPoint.
  • Candidates must be able to work effectively in English and interviews will be conducted in English.
  • A good knowledge of one of the Centre’s other working languages (French or German) would be an advantage.

7. Other information

The successful candidate will be recruited at either the A2 grade, according to the scales of the Co-ordinated Organisations and the annual basic salary will be £59,228.40 net of tax. This position is assigned to the employment category STF-PL as defined in the Staff Regulations

Full details of salary scales and allowances are available on the ECMWF website at, including the Centre’s Staff Regulations regarding the terms and conditions of employment.

Starting date: As soon as possible.

Length of contract: To 30 September 2021, with the possibility of renewal depending on the funding of the next phase of the Copernicus programme (2021-2027).

Location: The role will be based in the Reading area, in Berkshire, United Kingdom.

8. How to apply

Please apply by completing the online application form available at

To contact the ECMWF Recruitment Team, please email

At ECMWF, we consider an inclusive environment as key for our success. We are dedicated to ensuring a workplace that embraces diversity and provides equal opportunities for all, without distinction as to race, gender, age, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture. We value the benefits derived from a diverse workforce and are committed to having staff that reflect the diversity of the countries that are part of our community, in an environment that nurtures equality and inclusion.

Staff are usually recruited from among nationals of the following Member States and Co-operating States:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, former Yugoslav Republic of Macedonia, France, Hungary, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Montenegro, the Netherlands, Norway, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

Staff from other countries may be considered in exceptional cases

published: 20 February 2019     Please mention EARTHWORKS when responding to this advertisement.