Graduate User Support Analyst
1. Position information
Vacancy No.: VN19-11
2. About ECMWF
ECMWF is both a research institute and a 24/7 operational service, producing and disseminating numerical weather predictions to its Member States. ECMWF carries out scientific and technical research directed to the improvement of its forecasts, collects and processes large amounts of observations, and manages a long-term archive of meteorological data. Satellite and in situ observations provide the information for up-to-date global analyses and climate reanalyses of the atmosphere, ocean and land surface.
For details, see www.ecmwf.int/.
ECMWF has been entrusted to operate the Copernicus Atmosphere Monitoring Service (CAMS) and the Copernicus Climate Change Service (C3S) on behalf of the European Commission until the end of 2020. Copernicus is the European Union (EU) flagship Earth-observation programme. The programme ensures operational monitoring of the atmosphere, oceans, and continental surfaces, and will provide reliable, validated information services for a range of environmental and security applications. The Copernicus Atmosphere Monitoring Service (CAMS) provides consistent and quality-controlled information related to air pollution and health, solar energy, greenhouse gases and climate forcing, everywhere in the world. For details, see www.atmosphere.copernicus.eu/
The Copernicus Climate Change Service (C3S) provides authoritative information about the past, present and future climate, as well as tools to enable climate change mitigation and adaptation strategies by policy makers and businesses. For details, see www.climate.copernicus.eu/
3. Summary of the role
The Copernicus User Support team plays a vital role in supporting both the Copernicus Atmosphere Monitoring Service (CAMS) and the Copernicus Climate Change Service (C3S) user communities, by providing advice on the use of the services through swift diagnosis and resolution of technical and procedural problems.
The User Support team provides 1st-level and 2nd-level support and manages the 3rd-level user support for both the CAMS and C3S, as follows:
The Copernicus User Support team offers its services through two key components: the Atlassian JIRA based Service Desk and the Atlassian Confluence based knowledge base. With more products, e.g. datasets, to come soon, the Graduate User Support Analyst will provide general support CAMS & C3S users, contribute to improve the quality of the knowledge base, and look for more innovative ways to improve the Copernicus user support quality of service.
The role will enable the Graduate User Support Analyst to obtain some hands-on experience in user support at a science and data driven, highly reputable international organisation.
4. Main duties and key responsibilities
5. Personal attributes
6. Qualifications and experience required
Applicants for this position may be:
Knowledge and skills (including language)
7. Other information
The successful candidate will be recruited at the A1 grade, according to the scales of the Co-ordinated Organisations and the annual basic salary will be £46,353.96 net of tax. This position is assigned to the employment category STF-PS as defined in the Staff Regulations.
Full details of salary scales and allowances are available on the ECMWF website at www.ecmwf.int/en/about/jobs/, including the Centre’s Staff Regulations regarding the terms and conditions of employment.
Starting date: As soon as possible but not later than Summer 2019.
Length of contract: One-year non-renewable fixed term contract.
Location: The role will be based in the Reading area, in Berkshire, United Kingdom.
8. How to apply
Please apply by completing the online application form available at www.ecmwf.int/en/about/jobs/.
To contact the ECMWF Recruitment Team, please email email@example.com.
At ECMWF, we consider an inclusive environment as key for our success. We are dedicated to ensuring a workplace that embraces diversity and provides equal opportunities for all, without distinction as to race, gender, age, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture. We value the benefits derived from a diverse workforce and are committed to having staff that reflect the diversity of the countries that are part of our community, in an environment that nurtures equality and inclusion.
Staff are usually recruited from among nationals of the following Member States and Co-operating States:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, former Yugoslav Republic of Macedonia, France, Hungary, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Montenegro, the Netherlands, Norway, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
Staff from other countries may be considered in exceptional cases