User Outreach and Engagement Officer
1. Position information
Vacancy No.: VN19-48
2. About ECMWF
ECMWF is both a research institute and a 24/7 operational service, producing and disseminating numerical weather predictions to its Member States. ECMWF carries out scientific and technical research directed to the improvement of its forecasts, collects and processes large amounts of observations, and manages a long-term archive of meteorological data. Satellite and in situ observations provide the information for up-to-date global analyses and climate reanalyses of the atmosphere, ocean and land surface.
For details, see www.ecmwf.int/.
ECMWF has been entrusted to operate the Copernicus Atmosphere Monitoring Service (CAMS) and the Copernicus Climate Change Service (C3S) on behalf of the European Commission until the end of 2020. Copernicus is the European Union (EU) flagship Earth-observation programme. The programme ensures operational monitoring of the atmosphere, oceans, and continental surfaces, and will provide reliable, validated information services for a range of environmental and security applications.
3. Summary of the role
ECMWF is recruiting a User Outreach and Engagement Officer within the Forecasts Department.
The User Outreach and Engagement Officer will deliver outreach activities and proactively seek feedback from the user base to improve the uptake of ECMWF products, software and services such as compute and archiving. The position is part of the User Services Section and will report to the User Outreach and Engagement Team Leader. The section provides support to ECMWF users on computing, software, data access and archiving services. Moreover, it coordinates outreach activities such as training and user focused workshops.
The scope of this role is to ensure continuous engagement with ECMWF users via consolidated channels like liaison visits, user workshops and fora. Moreover, the successful candidate will encourage the increase of the user base and audiences by proactively engaging with users via innovation programmes. The role will coordinate the response to existing user requirements and needs, as well as identifying new and emerging needs.
The successful candidate will also coordinate training initiatives on the use of ECMWF software, products and computing facilities (https://learning.ecmwf.int). Further synergies with Copernicus Climate Change Service User Learning Services (C3S ULS) will need to be sought. Information of the C3S ULS can be found here: https://uls.climate.copernicus.eu
The successful candidate will work closely with teams across ECMWF to ensure that the services and products fulfil current and evolving users’ needs and expectations, both in terms of products and quality of service. Establishing and maintaining relationships with existing and new users, and engaging with them throughout their journey to ensure that ECMWF maintains its user focus will be essential in this position.
4. Main duties and key responsibilities
5. Personal attributes
6. Qualifications and experience required
Knowledge and skills (including language)
7. Other information
The successful candidate will be recruited at the A2 grade, according to the scales of the Co-ordinated Organisations and the annual salary will be £59,228.40 net of tax.
This position is assigned to the employment category STF-PS as defined in the Staff Regulations.
Full details of salary scales and allowances are available on the ECMWF website at www.ecmwf.int/en/about/jobs/, including the Centre’s Staff Regulations regarding the terms and conditions of employment.
Starting date: As soon as possible.
Length of contract: Four years.
Location: The position will be based in the Reading area, in Berkshire, United Kingdom.
interviews for this position are expected to take place at ECMWF on Monday 6th January 2020.
8. How to apply
Please apply by completing the online application form available at www.ecmwf.int/en/about/jobs/.
To contact the ECMWF Recruitment Team, please email email@example.com.
At ECMWF, we consider an inclusive environment as key for our success. We are dedicated to ensuring a workplace that embraces diversity and provides equal opportunities for all, without distinction as to race, gender, age, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture. We value the benefits derived from a diverse workforce and are committed to having staff that reflect the diversity of the countries that are part of our community, in an environment that nurtures equality and inclusion.
Staff are usually recruited from among nationals of the following Member States and Co-operating States:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, former Yugoslav Republic of Macedonia, France, Hungary, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Montenegro, the Netherlands, Norway, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
Staff from other countries may be considered in exceptional cases