User Outreach and Engagement Officer

1. Position information

Vacancy No.: VN19-48
Grade: A4
Job Ref. No.: STF-C/19-48
Department: Forecasts Department
Section: User Services
Reports to: User Outreach and Engagement Team Leader
Closing Date: 22 December 2019

2. About ECMWF

ECMWF is both a research institute and a 24/7 operational service, producing and disseminating numerical weather predictions to its Member States. ECMWF carries out scientific and technical research directed to the improvement of its forecasts, collects and processes large amounts of observations, and manages a long-term archive of meteorological data. Satellite and in situ observations provide the information for up-to-date global analyses and climate reanalyses of the atmosphere, ocean and land surface.

For details, see www.ecmwf.int/.

ECMWF has been entrusted to operate the Copernicus Atmosphere Monitoring Service (CAMS) and the Copernicus Climate Change Service (C3S) on behalf of the European Commission until the end of 2020. Copernicus is the European Union (EU) flagship Earth-observation programme. The programme ensures operational monitoring of the atmosphere, oceans, and continental surfaces, and will provide reliable, validated information services for a range of environmental and security applications.

3. Summary of the role

ECMWF is recruiting a User Outreach and Engagement Officer within the Forecasts Department.

The User Outreach and Engagement Officer will deliver outreach activities and proactively seek feedback from the user base to improve the uptake of ECMWF products, software and services such as compute and archiving. The position is part of the User Services Section and will report to the User Outreach and Engagement Team Leader. The section provides support to ECMWF users on computing, software, data access and archiving services. Moreover, it coordinates outreach activities such as training and user focused workshops.

The scope of this role is to ensure continuous engagement with ECMWF users via consolidated channels like liaison visits, user workshops and fora. Moreover, the successful candidate will encourage the increase of the user base and audiences by proactively engaging with users via innovation programmes. The role will coordinate the response to existing user requirements and needs, as well as identifying new and emerging needs.

The successful candidate will also coordinate training initiatives on the use of ECMWF software, products and computing facilities (https://learning.ecmwf.int). Further synergies with Copernicus Climate Change Service User Learning Services (C3S ULS) will need to be sought. Information of the C3S ULS can be found here: https://uls.climate.copernicus.eu

The successful candidate will work closely with teams across ECMWF to ensure that the services and products fulfil current and evolving users’ needs and expectations, both in terms of products and quality of service. Establishing and maintaining relationships with existing and new users, and engaging with them throughout their journey to ensure that ECMWF maintains its user focus will be essential in this position.

4. Main duties and key responsibilities

  • Organising and delivering outreach activities aimed at promoting ECMWF products, software and computing and archiving services.
  • Promoting the use of ECMWF data, products and software via innovation programmes
  • Coordinating training activities within the Forecasts Department and seek synergies with the C3S User Learning Services and the ECMWF Research Department training activities.
  • Implementing in coordination with the relevant stakeholders within ECMWF, the migration of the training content to the new learning management platform and defining a plan to widely promote its use
  • Coordinating the collection of user requests on ECMWF products, software and services and setting- up an effective process that enables such requests to feed into the strategic decisions of ECMWF
  • Presenting and showcasing ECMWF products and services in meetings, workshops, events, and international fora
  • Collecting and analysing user feedback on ECMWF products, software and services (such as computing, archiving and data delivery services).

5. Personal attributes

  • Excellent ability to communicate effectively to different audiences, both verbally and in writing, excellent oral and written communication skills
  • Excellent interpersonal skill in multidisciplinary teams
  • Demonstrated ability to build user relationships and establish value added user services
  • Creativity and proactivity, ability to work autonomously and to take initiatives
  • Ability to multi-task, handle multiple projects, and drive projects to completion
  • Detail oriented, and excellent problem-solving skills

6. Qualifications and experience required

Education

  • A university degree in atmospheric sciences, engineering, or other relevant scientific discipline is required.

Experience

  • Experience in customer/user engagement role at international level, as well as business development and business strategic analyses.
  • Experience of developing relationships at all levels of customer organizations.
  • Good understanding of atmospheric and climate science products and user communities
  • Understanding of services such as computing, archiving and delivery of data would be an advantage.
  • Experience in coordinating training initiatives would be an advantage.
  • Experience of working in and/or coordinating international projects and/or with an international customers base would be an advantage.

Knowledge and skills (including language)

  • Candidates must be able to work effectively in English and interviews will be conducted in English.
  • A good knowledge of one of the Centre’s other working languages (French or German) would be an advantage.

7. Other information

The successful candidate will be recruited at the A2 grade, according to the scales of the Co-ordinated Organisations and the annual salary will be £59,228.40 net of tax.

This position is assigned to the employment category STF-PS as defined in the Staff Regulations.

Full details of salary scales and allowances are available on the ECMWF website at www.ecmwf.int/en/about/jobs/, including the Centre’s Staff Regulations regarding the terms and conditions of employment.

Starting date: As soon as possible.

Length of contract: Four years.

Location: The position will be based in the Reading area, in Berkshire, United Kingdom.

interviews for this position are expected to take place at ECMWF on Monday 6th January 2020.

8. How to apply

Please apply by completing the online application form available at www.ecmwf.int/en/about/jobs/.

To contact the ECMWF Recruitment Team, please email jobs@ecmwf.int.

At ECMWF, we consider an inclusive environment as key for our success. We are dedicated to ensuring a workplace that embraces diversity and provides equal opportunities for all, without distinction as to race, gender, age, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture. We value the benefits derived from a diverse workforce and are committed to having staff that reflect the diversity of the countries that are part of our community, in an environment that nurtures equality and inclusion.

Staff are usually recruited from among nationals of the following Member States and Co-operating States:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, former Yugoslav Republic of Macedonia, France, Hungary, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Montenegro, the Netherlands, Norway, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

Staff from other countries may be considered in exceptional cases

published: 27 November 2019     Please mention EARTHWORKS when responding to this advertisement.