Enterprise IT Support Analyst
1. Position information
Vacancy No.: VN21-40
2. About ECMWF
ECMWF is the European Centre for Medium-Range Weather Forecasts. It is an intergovernmental organisation created in 1975 by a group of European nations and is today supported by 34 Member and Co-operating States, mostly in Europe. The Centre’s mission is to serve and support its Member and Co-operating States and the wider community by developing and providing world-leading global numerical weather prediction. ECMWF functions as a 24/7 research and operational centre with a focus on medium and long-range predictions and holds one of the largest meteorological archives in the world. The success of its activities relies primarily on the talent of its scientists, strong partnerships with its Member and Co-operating States and the international community, some of the most powerful supercomputers in the world, and the use of innovative technologies such as machine learning across its operations.
Over the years, ECMWF has also developed a strong partnership with the European Union, and for the past seven years has been an entrusted entity for the implementation and operation of the Climate and the Atmosphere Monitoring Services of the EU Copernicus Programme, as well as a contributor to the Copernicus Emergency Management Service. The collaboration does not stop there and includes other areas of work, including High Performance Computing and the development of digital tools. It is enabling ECMWF to now provide data and products covering weather, climate, air quality, fire and flood prediction and monitoring.
ECMWF has recently become a multi-site organisation, with its headquarters based since its creation in Reading, UK, its new data centre opening in 2021 in Bologna, Italy, and new offices, also opening in 2021 in Bonn, Germany.
It is foreseen that ECMWF will be a major partner in the implementation of the Destination Earth (DestinE) initiative starting later in 2021, together with ESA and EUMETSAT as partners. The objective of the European Commission DestinE initiative is to deploy several highly accurate thematic digital replicas of the Earth, called Digital Twins, to monitor and predict natural and human activities as well as their interactions, to develop and test scenarios that would enable more sustainable developments and support corresponding European policies for the Green Deal.
For additional details, see www.ecmwf.int/.
The Platforms and Services Section forms part of ECMWF’s Computing Department and is responsible for delivering a wide range of services including mission-critical virtual and bare-metal server infrastructure, data centre and wide area networks, security, monitoring and analytics, and enterprise ICT.
Within the Platforms and Services Section, the Servers and Desktops Team is responsible for designing, procuring and deploying the enterprise ICT infrastructures and their associated services, and their day-to-day operational running. This includes services built within our own data centre as well as cloud hosted Enterprise applications such as Microsoft 365. Some parts of the infrastructure are supported on a 24/7 basis, for example directory services used for account login.
3. Summary of the role
The Enterprise Support Analyst will participate in designing, implementing, administering, and troubleshooting solutions that aim to provide users with the best desktop experience. they will also contribute to the design and support of the various hardware, software, physical and virtual components that ultimately offer services to users.
4. Main duties and key responsibilities
5. Personal Attributes
6. Qualifications and experience required
Knowledge and skills (including language)
7. Other information
The successful candidate will be recruited at the A2 grade, according to the scales of the Co-ordinated Organisations and the annual basic salary will be Ł62,166.00 net of tax. This position is assigned to the employment category STF-PL as defined in the Staff Regulations.
Full details of salary scales and allowances are available on the ECMWF website at www.ecmwf.int/en/about/jobs, including the Centre’s Staff Regulations regarding the terms and conditions of employment.
Starting date: 1 November 2021, or as soon as possible thereafter.
Length of contract: The total contract duration is expected to be four years (with the possibility of further extension). However, please note that the DestinE Contribution Agreement is likely to be divided in phases, the first of which will last for two and a half years. The Centre is therefore required to contract initially for the same period. Extensions to complete the four-year period (which could be subsequently extended even further) will be offered to the successful candidate as soon as funding beyond the initial phase is confirmed.
Location: The position will be based in the Reading area, in Berkshire, United Kingdom.
Successful applicants and members of their family forming part of their households will be exempt from immigration restrictions.
8. How to apply
Please apply by completing the online application form available at www.ecmwf.int/en/about/jobs/.
To contact the ECMWF Recruitment Team, please email email@example.com.Please refer to the ECMWF Privacy Statement. For details of how we will handle your personal data for this purpose, see: https://www.ecmwf.int/en/privacy.
At ECMWF, we consider an inclusive environment as key for our success. We are dedicated to ensuring a workplace that embraces diversity and provides equal opportunities for all, without distinction as to race, gender, age, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture. We value the benefits derived from a diverse workforce and are committed to having staff that reflect the diversity of the countries that are part of our community, in an environment that nurtures equality and inclusion.
Applications are invited from nationals from ECMWF Member States and Co-operating States, listed below:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Germany, Greece, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Montenegro, Morocco, the Netherlands, Norway, North Macedonia, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
Applications from nationals from other countries may be considered in exceptional cases.