User Support Officer

Location: Darmstadt, Germany

Formed in 1986 and comprising 22 European member states, EUMETSAT's role is to establish, operate and exploit European meteorological satellite systems. Data from these systems are essential for precise and accurate weather forecasting; they also assist global earth observation and climatological programmes and directly benefit national economies by enabling marine, agricultural, aviation and other industries to plan and act more effectively.

Currently the systems include two generations of geostationary Meteosat satellites whose global overview is now complemented by the detailed observations provided by polar orbiting MetOp satellites and Jason-2.

In this role, you will be responsible for the provision of an operational information service to the EUMETSAT user community, which comprises National Meteorological Services, academia, commercial and private users. You will also manage the User Service Helpdesk team to ensure the efficient and effective provision of a helpdesk service to all users.

To be successful you should have a university degree or equivalent in a relevant discipline, as well as several years' experience in a User/Customer interface environment, preferably gained in a scientific, academic or similar environment. Some knowledge of using Customer Relations Management systems or equivalent is required. You should be capable of communicating to different target audiences, ranging from scientists to the general public and have excellent writing skills. The official languages of EUMETSAT are English and French. The working language for the post is English and therefore candidates must be able to work effectively in this language and have knowledge of the other.

Based in Darmstadt, Germany, the post is offered on an initial four year contract. Further information on the position, salary and benefits, and how to apply can be found on the EUMETSAT web site: www.eumetsat.int

Please note that only applications from nationals of one of the EUMETSAT Member States can be considered.

Closing date: 1 April 2009

Member states: Austria, Belgium, Croatia, Denmark, Germany, Hungary, Finland, France, Greece, Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom