Our client, a service company to oil & gas operators seeks an Application Support Specialist. This is a staff role to be based in their Aberdeen office.

We are searching for someone with previous strong experience as an Applications Support Specialist with a service company/oil & gas operator and which will include some or all of the following skills:

• Strong geosciences and reservoir modelling skills
• Strong analytical problem solving abilities
• Strong organizational and interpersonal skills
• Able to successfully work within fixed deadlines
• Willing to learn client's suite of interpretation applications
• Focus on customer service
• Excellent verbal and written communication skills
• Able to work in a client's environment and build a professional relationship. Strong team attitude.
• Self-starter and highly motivated.
• B.Sc. in Geophysics, Geology, Mathematics, Physics, or Geological Engineering

Your role will be to:

• Maintain high level of customer satisfaction with supporting clients' of client.
• Provide timely technical support to customers
• Follow escalation process as defined by client 's Global Customer Support Policy
• Provide professional and courteous contact to all client customers
• Provide quality documentation of all support incidents in client's call tracking tool.
• Progress towards providing onsite consulting and software training services of client products to customers.

Your responsibilities and duties will include:

• Provide support at the customer's office for users of client's software technology. Onsite Support includes one-on-one mentoring with the use of the technology; reviewing, replicating and documenting users' issues with the use of the technology; collaborating and communicating with other client customers
• Support personnel and management on issues and providing advice on best practices in the use of the technology.

Salary: market rates (dependent upon current experience). Please indicate current or desired total remuneration when applying for this role.

You must already be authorised to live and work in the UK to apply for this role. Please e-mail your C.V. to john.hazlewood@scoutrecruitment.com quoting reference JH000499/AppSupport in the subject line. Or call 01224 645708 for further details. Thank you for your consideration.