Responsibilities and Key Objectives:

• Excellent problem analysis and resolution
• Knowledge of the Information Technology Infrastructure Library (ITIL) principles and methodologies in IT helpdesk system is mandatory.
• Ability to manage disaster recovery and business continuity planning
• Prior experience supporting Active Directory, including admin console and local desktop policies
• Prior experience supporting Microsoft Exchange and email administration and user support
• Prior experience supporting Blackberry device configuration and user support
• Prior experience supporting Audio and Video Conferencing facilities
• Prior experience supporting Citrix, including Citrix farms and desktop client
• Prior experience of desktop and server systems running Windows operating system is highly required (for managing the networking infrastructure).
• Demonstrable experience of managing small to medium sized projects.
• Demonstrable skills in terms of managing 3rd party contractors.
• Demonstrate efficient coordination skills, being able to work on multiple projects in parallel, whilst being able to prioritise on-going work.
• Ability to develop strong working relationships across the rest of the Company.
• Ability to be flexible to adapt to the growing demands of the organisation.
• Must be organised and focussed on objectives. Attention to detail paramount and an ability to deliver in tight timescales.
• Ability to work to approved technical standards and designs.
• Self-management: prioritising workload and working under pressure
• Able to generate ideas and able to work in a team
• Ability to monitor performance and maintain SLAs
• Experience in developing standards, documenting procedures and supervising staff
• Exposure to Financial, Procurement and document management, (SharePoint) applications
• Ability to quickly understand the business aspects around the systems.
• Must have a good understanding of Change Management concepts.
• A good understanding of databases (SQL)
• Ability to travel to other areas where the Company operates.
• Oil & Gas background desirable.

Education:

• The candidate will have a bachelor's degree or equivalent in an engineering or computing discipline together with at least 10 years of relevant experience
• Strong IT technical skills are required and the recruit should possess excellent verbal and written skills.
• Relevant Professional qualification/certification would be an advantage

DAILY ACTIVITIES:

• Participate in Group IT steering and strategy development.
• To gather local user requirements and instigate continuous improvement of existing services (in conjunction with remote IT Groups), through the use of project planning and control principles.
• Measure and manage service activity identifying and reporting areas where improvement is required or alternative solutions need to be sought.
• To assist in the development of monitoring and reporting tools, in order to gauge the level of system performance.
• Maintain project awareness and coordinate with all concerned parties ensuring they are delivered to agreed time scales.
• Actively manage local vendor relations ensuring a positive beneficial relationship is maintained at all times.
• Specify and negotiate agreements with third party service providers and maintainers
• Facilitate procurement and finance processes ensuring all specifications are comprehensive and accurate.
• Actively maintain IT budgets with Houston business units and coordinate with Finance as required.
• Actively promote internal policies and procedures and ensure compliance at all times.
• Maintain a high level of communication with other IT groups ensuring there is an awareness of local business requirements and issues.
• To maintain up to date documentation and version control.
• Lead and coordinate Houston front line support service ensuring adequate response and resolution expectations are met at all time.
• Manage all IT desktop activities and front office support team
• Manage Connectwise Helpdesk system and ensures that all incidents are logged into the system and followed through to resolution
• Manage implementation standards for computer and network systems, to include standards for wiring, equipment, system security
• Ensure strong monitoring and maintaining of computer systems and networks
• Manage infrastructure components including network patching
• Manage troubleshooting of system and network problems, diagnosing and solving hardware and software faults
• Ensure network applications are run to support systems and users
• Manage the AVAYA PABX Telephony systems

To be considered for this role, you should already be authorized to live and work in the U.S.A. Please e-mail your C.V. to juan.salinas@scoutrecruitment.com. Or call +1-713-357-9517 for further details. Thank you for your consideration.